There is No Hierarchy of Human Beings: Treating Employees as People First
Since the beginning, Co-Founders Ari Weinzweig and Paul Saginaw cared about people. “Early on, we didn’t have the formal structures, or explicit convos about values and beliefs, but they were happening,” said Amy Emberling, Co-Managing Partner of the Bakehouse. “In the beginning, our values were the values of Paul, Ari, Maggie, and Frank. We didn’t formalize the values, but they were very much lived.” Zingerman’s mission statement and guiding principles weren’t created until almost 11 years into business in 1993.
Back in the early 90’s, Amy recalls how these values were lived out while working with Frank Carollo, then Managing Partner and Founder of the Bakehouse. She shared how at the end of every shift, he would shake co-workers’ hands to thank them for their work. He would also ask team members if he would see them again tomorrow, letting them know that he was looking forward to working with them again.
Now, 26 years later, Amy continues the tradition of shaking team members’ hands and thanking them when she hands out paychecks every other Friday. Even though most people have direct deposit, it’s the thought that counts.
“People can never receive enough warmth.” -- Amy Emberling, Co-Managing Partner of the Bakehouse